Refund & Payment Policy
This Refund and Payment Policy (“Policy”) governs all financial transactions between Imbash Pixels (“Company,” “we,” “our,” or “us”) and the Client (“you,” “your,” or “Advertiser”) in connection with advertising services delivered through our mobile LED trucks and related mediums. By engaging our services, booking a campaign, or making a payment, you agree to the terms outlined below.
1. Payment Terms
1.1. All payments must be made in accordance with the quotation or invoice issued by Imbash Pixels. Campaigns shall not commence until the agreed advance payment or full amount has been received.
1.2. Payments are to be made through approved channels, including bank transfer, UPI, cheque, or any other method communicated in writing by Imbash Pixels.
1.3. All fees are exclusive of applicable taxes unless otherwise specified. The Client is responsible for payment of Goods and Services Tax (GST), withholding tax, or any other statutory levies.
1.4. Invoices shall be payable within the time frame mentioned in the agreement. Delayed payments may attract late charges of up to 1.5% per month or the maximum rate permitted by law, in addition to suspension of ongoing campaigns until dues are cleared.
2. Refund Policy
2.1. Payments made to Imbash Pixels are non-refundable, except in cases where the Company fails to deliver the advertising campaign entirely due to reasons solely attributable to the Company.
2.2. Refunds shall not be provided for:
• Client-provided content being rejected due to legal or policy violations.
• Campaign delays or modifications caused by traffic conditions, weather, road restrictions, or government actions.
• Campaign suspension resulting from non-compliance with applicable laws or breach of these Terms by the Client.
• Perceived lack of results, customer engagement, or business conversions, as Imbash Pixels provides advertising display services only and does not guarantee outcomes.
2.3. Where eligible, refunds will be processed within 15–30 working days from the date of approval. Refunds shall be made via the original mode of payment unless otherwise agreed.
3. Cancellations and Rescheduling
3.1. Campaign cancellations requested by the Client after payment has been made are not eligible for refund. However, the Company may, at its sole discretion, allow rescheduling of campaigns subject to availability, provided that sufficient notice is given.
3.2. In the event of unavoidable disruptions such as natural calamities, government restrictions, or technical failures, campaigns may be rescheduled without additional cost. No refund shall be due in such cases.
4. Client Responsibility
4.1. The Client shall ensure timely submission of advertising content in the required format and specifications. Delays caused by the Client in submitting content shall not entitle the Client to refunds, extensions, or compensation.
4.2. The Client is responsible for ensuring that payments are made correctly and within deadlines. Any errors in remittance, including underpayments or payments to incorrect accounts, are solely the Client’s responsibility.
5. Company’s Rights
5.1. Imbash Pixels reserves the right to suspend, terminate, or withhold campaigns in cases of non-payment, partial payment, or suspected fraudulent activity, without liability for refund.
5.2. Imbash Pixels may amend or update this Policy at any time. Clients are encouraged to review the Policy periodically, as continued use of our services constitutes acceptance of changes.
6. Governing Law
This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising in relation to payments or refunds shall be subject to the exclusive jurisdiction of the courts of Srinagar, Jammu & Kashmir, India.
Final Acknowledgment
By making payment to Imbash Pixels, the Client acknowledges that they have read, understood, and agreed to this Refund and Payment Policy.